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Phone: 301.602.6414

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Your partner in leadership and managerial training and coaching.

Our programs enable your managers and leaders to reach their potential and to create the organization you envision.

Our programs

Or, we’ll customize a program to meet your needs.

All courses use a variety of teaching methods, including large and small group discussion, independent work, engaging activities, and colorful and appealing presentations.  Many include a video.  Although we rarely lecture, when we do present information, we use real-world examples based on our years of industry experience, inclusive language that all participants can understand and relate to, and humor.

Program descriptions and hours:

Using Coaching to Inspire Superior Performance: full day for managers and supervisors.  Coaching is an approach to management that focuses on developing employees to become self-sufficient superior performers using an interactive, mutual, logical method.  Participants learn the skills and tools needed to encourage their employees to become committed to the organization's goals and values and motivated to take initiative, be self-directed, and hold themselves accountable for outcomes.

    *  Coaching while Confronting:  half day with Moving Mountains prerequisite.   In this program, participants learn to apply the coaching skills and tools, and learn additional skills, that enable them to confront employees productively.  The confrontation may be negative -- to solve a performance problem -- or positive -- to encourage an employee to take on a new challenge.  In either case, coaches learn to conduct conversations that are mutual, positive, and focused on the current challenge and its future outcome.  The desired results of the conversation always include commitment from the coachee to a specific plan of action.

Assertiveness: Getting Heard, Getting Ahead without Losing Yourself: Full day.  Participants learn to speak assertively and find ways to create declarative speech that fits their individual styles without overcompensating. Participants will: learn the difference between assertiveness and aggressiveness, practice assertive speaking, learn how and when to say no, and how to communicate assertively yet respectfully when in conflict.

Influence without Formal Authority:  You’re ambitious. You work hard.  Yet your success often depends upon other people’s actions – people over whom you have no direct authority. Upon completion of this workshop, participants will: recognize when influence is absolutely necessary to getting the job done, understand the power bases available in every organization, learn to discover and develop their own personal sources of power, and gain tactics to influence decisions and actions.

The Real Reason People Won't Change: half day -- one or two sessions depending on goals.  You and your employees are strongly committed to your goals and yet, regardless of how much effort exerted on that goal and on dismantling the barriers to achieving it, accomplishing change feels like trying to roll a boulder uphill.  Why?  Don't worry:  you and your employees are not purposefully subversive or resistant.  Instead, all of you may be caught in a competing commitment:  a subconscious hidden goal that conflicts with the stated commitment.  These competing commitments can render us personally immune to change, effectively anchoring us in stasis!

     *  Dismantling the Change Immunity -- individuals: during this 3.5 hour program, participants diagnose their competing commitment and learn to break through their own immunity to change.  Then participants learn ways to test the assumption underlying their competing commitment, thereby dismantling their immunity and freeing them to achieve their desired goals. If tests show the assumption is accurate, participants learn to to effectively support their competing commitment without sabotaging their stated commitment.

    *  Dismantling the Change Immunity -- teams, departments, companies, groups, etc.: during this 3 - 3.5 hour program, groups define their group-wide competing commitment, determine individual and group assumptions that support their immunity to change, and together define tests to that assumption that will enable them to pursue their stated goals.  As a prerequisite, the group must have attended a session leading them to understand their own individual change immunity system.

Conflict Management: full day.  Participants learn to handle conflict calmly and successfully when others confront them and to confront challenging situations with others, gain skills and tools to ensure positive outcomes, understand basic mediation skills, and have an opportunity to practice communicating non-confrontationally during conflict.

Leading Virtual Teams:  1 - 3 days.  This course is designed to help participants apply leadership concepts and skills to leading virtual and/or global work teams. Geographically dispersed work teams have great challenges: tone is difficult to convey electronically, time zones limit audio communication opportunities, work oversight requires more reporting, and teambuilding is exceedingly difficult using technological – rather than in-person -- tools.  Language and culture differences in multinational teams compound these challenges.  Participants will learn to empower others, build credibility and trust, communicate appropriately and adapt quickly across cultures and technologies.

Emailing Effectively:  half day.  Upon completion of the program, participants understand the challenges of email communication, learn the appropriate and inappropriate uses of the email system, understand the potential legal risks of inappropriate email, learn tips to avoid computer viruses, understand the essentials of effective electronic communication, and learn time-saving email-organizing tips.

Managing Multiple Projects (AKA: Project Management): two day program (we have provided this course in one day, but it is more of an overview).  Participants learn the 5 stages of  managing projects--Initiation, Planning,  Executing, Monitoring/Controlling, and Closing.  They learn to establish SMART goals, create and lead teams and overcome challenges.  Participants obtain tools to enable more efficient and effective management of projects.  This is not a software training program.

Managing Multiple Priorities (AKA: Allocating Time Productively): one day program.  Participants learn to identify priorities for success--in all areas of life --, gain skills to work more efficiently, discover the art of wastebasketry, understand when and how to delegate, obtain tips for limiting interruptions and maintaining control over time, and appreciate the challenges of and answers to procrastination

Professionalism:  full day.  Participants learn to present themselves professionally, enhance their assertiveness and persuasion skills, improve their communication skills, and promote improved work relationships with their coworkers, supervisors, and customers.

Principles of Business Management:  This course is highly variable -- depending on the organization's goals.  In a previous 18-hour program, the following topics were covered:

Planning

Organizing

Leading

Controlling

Quality management

Employee relations

Continuous improvement

Decision making

Looking for something you're not finding here?  Give us a call (301.602.6414) or send us a message and let us know your challenges and goals --we may be able to devise a training program to meet your needs.

Our Partners and Satisfied Clients
 

ILLYSA IZENBERG, Managing Principal

 

      Ms. Izenberg founded Strategy and Training Partners in 1994. She is an adult educator and business strategist, conducting culture audits and needs analyses, devising strategies and action plans, and facilitating leadership, management, conflict, coaching, project management, team-building, and inter-group communication workshops. Ms. Izenberg works with clients to better understand their employees, customers, and other constituencies for a more productive and profitable future.

      Ms. Izenberg has consulted to corporations, government agencies, and not-for-profit organizations in the U.S. and Canada. She has presented to, coached, or trained over 10,000 employees, managers, and executives in a broad range of industries including technology, health care, financial services, and retail and is a frequently sought speaker and writer on business issues.

 Ms. Izenberg is also a professor at Johns Hopkins University and the University of Maryland, Baltimore County.  She teaches business management, leadership and communication to both undergraduate and graduate students, primarily in science and technology fields.

Ms. Izenberg was graduated from the Harvard Graduate School of Business (MBA, General Management) and Brandeis University (BA, English and American Literature; minor in Education). Her experience as a manager with profit-and-loss responsibility for a Fortune 500 multinational firm enables her to understand corporate perspectives and business needs.  Out of the combination of business education and experience comes her belief that managing and valuing employees is part of a sound organizational development strategy.

Here's a taste of some of her work (click links to listen/view audio recordings):

Influencing without authority

Focusing on your strengths

When not to coach

Speaking assertively vs aggressively

Asymmetrical information

 

TRACY MORGAN, Principal

      Ms. Morgan brings more than thirteen years of experience in strategy, marketing, and manufacturing with large, medium, and small companies, including Cabot, DuPont, General Electric, and Procter and Gamble.

Ms. Morgan was graduated from the Harvard Graduate School of Business and Princeton University. She focuses on finding innovative solutions for small businesses and not-for-profit organizations.  Ms. Morgan utilizes strong research and analytic skills to ensure our clients fully understand their current challenges and future opportunities.

 

She is also managing partner of Brandywine Marketing Associates. This Delaware-based firm offers regional businesses world-class strategic planning and the ability to implement effective marketing on any budget.

 

    * ASSOCIATES

      Strategy and Training Partners assesses the resource needs of each client’s project and assembles a targeted team. Our team of associates includes diversity trainers, strategists, graphic designers, Internet experts, and organizational development experts.

 

Satisfied Clients

    Since 1994, Strategy and Training Partners, LLC has assisted corporations, government agencies, educational institutions, and not-for-profit organizations including:

 

    Corporations:

    ACI Telecentrics          Health Extras

    Atlantic Pharmaceutical Services          IBM-Canada

    Business Seminar Series (Carroll Community College)          Impressions Marketing

    Cendant          ING Direct

    Choice Hotels          INTELSAT

    Datatel          Merrill Corporation

    Enterprise Rent-A-Car

  NationsBank

 Wilmington Trust

 

 

     Educational Institutions:

    Goucher College          University of Texas Medical Branch

    Sidwell Friends School          Numerous Public and Private Schools in St. Louis, MO

    University of Maryland, Baltimore County

        

 

    

    Government

    American Red Cross          Maryland Aviation Administration

    Andrews Air Force Base          Maryland Transportation Authority

    Baltimore's Office of Employment Development          National Institute of Standards and Technology

    Howard County Government (including Police and Fire departments, Department of Public Works, etc.)         

Washington DC Metro Authority

    HUD-St. Louis

      WIC-Arizona

 

 

     Not-for-Profit Agencies and National Associations:    

    Adventist Health Care The Nature Conservancy

    American Nursery and Landscaping Association          National Wildlife Federation

    American Urological Association          Nursery Growers of Lake County Ohio

    Maryland Committee for Children          A World of Difference

 


What Our Clients Have Said About Us

 

"She (Ms. Izenberg) has the ability to read the group and respond to its needs. She understands group interactions and questions participants in a timely and effective manner. She has a very professional air, yet is amiable. She is a joy to work with; I will hire her again."

Patricia Clark, Director of Social Services for the National Benevolent Association/HUD-St. Louis

"Strategy and Training Partners took our diversity training ideas and created comprehensive Leader's Manuals. These Manuals enable us to use line supervisors as workshop facilitators, saving our in-house training team time and money.  Illysa is a well-rounded training resource. She brings strong content knowledge to the subject of diversity. In addition, her design and writing skills enable her to produce excellent results with fast turnaround."

 

 Beth Chesterton, Director of Training for Boatmen's Bancshares (now NationsBank)

 

"My experience working with you (Strategy and Training Partners, LLC) was quite positive and produced some very concrete results. More specifically, your help in creating several strategic business plans, developing some financial and demographic models as well as competitive industry studies were key to our company obtaining new development . . . opportunities."

David Smith, President of One-on-One Senior Living Center

 
 

 

What participants in our training programs have said

"This training was beneficial as it shed some more light on potential ways to utilize different conflict styles in sequence to get a desired result. It's also caused me to take some more ownership over negative habits I could see myself potentially falling into when managing employees. I also particularly liked the variety of group exercises and ways we exchanged information."

Team leader, not-for-profit agency

"I thought this session was going to be a complete waste of time. However, I have learned so much about what an inclusive environment is and what it would take to get us there--I have to say that this class is crucial to our future success. I'm going to send my whole team to the next one offered."

Senior manager of a multinational corporation

 "My supervisor asks me, 'where is your schedule?  What is your plan?', and I think to myself, 'I'm an engineer!  I didn't go to school to learn this stuff.'  But now I see what tools to use when, what my supervisor needs to get his job done, and what I need to do to get him off my back.  I feel much more prepared to manage my projects from start to finish without so many things falling through the cracks or turning into major fires."

Senior Engineer

 

"The information shared here today taught me new aspects on how to deal with difficult situations I've had in the past in a more professional manner."

Manager of architectural team

 

"I have taken a lot of training programs before but this was absolutely the best I've ever attended!"

Retail Manager

 

"I have renewed confidence in my company --  if it can make such a smart decision as to bring you in maybe the new management team really is going to change things around here for the better!"

Engineer in newly merged firm

 

"This program has been a good use of  my time because it provided some simple tools to help organize the planning prcoess of a project.  It demonstrated the collaborative buy-in potential that good planning can enable."

Team Leader, Government Agency

 

"This program was a good use of my time because as managers we need to have good coaching skills to make our work group more effecient.  If I can train 5 of my team leaders to be able to resolve their own problems, we can accomplish much more than if I attempt to resolve all the problems myself."

Supervisor of construction crew

 

"Through the workshop, I learned the different communication styles of men and women and I have expanded my cultural comfort zone. I used to believe that treating people equally meant treating them the same. Now I realize that in many ways I was making assumptions that did not fit individuals with whom I work and to whom I sell. As a result, I am able to minimize misunderstandings previously caused by cultural differences."

Salesperson

 

"Illysa is a dynamic yet thoughtful workshop leader. She and her team take participants on a journey through self-exploration to understanding of difficult and sometimes controversial issues. They bring a business perspective to diversity education-which surprisingly is what we needed!"

Not-for-profit agency manager

 

"I applied the tools I learned in the first session to a project I am currently working on and I'm looking forward to the second session because I know there will be more I can use."

Manager, Transportation Firm

 Contact us today and we'll ensure your managers and leaders are creating the organization you've envisioned.

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