All courses use a variety of teaching methods, including large and small group discussion, independent work, engaging activities, and colorful and appealing presentations.  Many include a video.  Although we rarely lecture, when we do present information, we use real-world examples based on our years of industry experience, inclusive language that all participants can understand and relate to, and humor.

Using Coaching to Inspire Superior Performance: full day for managers and supervisors.  Coaching is an approach to management that focuses on developing employees to become self-sufficient superior performers using an interactive, mutual, logical method.  Participants learn the skills and tools needed to encourage their employees to become committed to the organization's goals and values and motivated to take initiative, be self-directed, and hold themselves accountable for outcomes.

*  Coaching while Confronting:  half day with Moving Mountains prerequisite.   In this program, participants learn to apply the coaching skills and tools, and learn additional skills, that enable them to confront employees productively.  The confrontation may be negative -- to solve a performance problem -- or positive -- to encourage an employee to take on a new challenge.  In either case, coaches learn to conduct conversations that are mutual, positive, and focused on the current challenge and its future outcome.  The desired results of the conversation always include commitment from the coachee to a specific plan of action.

Assertiveness: Getting Heard, Getting Ahead without Losing Yourself: Full day.  Participants learn to speak assertively and find ways to create declarative speech that fits their individual styles without overcompensating. Participants will: learn the difference between assertiveness and aggressiveness, practice assertive speaking, learn how and when to say no, and how to communicate assertively yet respectfully when in conflict.

Influence without Formal Authority:  You’re ambitious. You work hard.  Yet your success often depends upon other people’s actions – people over whom you have no direct authority. Upon completion of this workshop, participants will: recognize when influence is absolutely necessary to getting the job done, understand the power bases available in every organization, learn to discover and develop their own personal sources of power, and gain tactics to influence decisions and actions.

The Real Reason People Won't Change: half day -- one or two sessions depending on goals.  You and your employees are strongly committed to your goals and yet, regardless of how much effort exerted on that goal and on dismantling the barriers to achieving it, accomplishing change feels like trying to roll a boulder uphill.  Why?  Don't worry:  you and your employees are not purposefully subversive or resistant.  Instead, all of you may be caught in a competing commitment:  a subconscious hidden goal that conflicts with the stated commitment.  These competing commitments can render us personally immune to change, effectively anchoring us in stasis!

 *  Dismantling the Change Immunity -- individuals:   during this 3.5 hour program, participants diagnose their competing commitment and learn to break through their own immunity to change.  Then participants learn ways to test the assumption underlying their competing commitment, thereby dismantling their immunity and freeing them to achieve their desired goals. If tests show the assumption is accurate, participants learn to to effectively support their competing commitment without sabotaging their stated commitment.

*  Dismantling the Change Immunity -- teams, departments, companies, groups, etc.: during this 3 - 3.5 hour program, groups define their group-wide competing commitment, determine individual and group assumptions that support their immunity to change, and together define tests to that assumption that will enable them to pursue their stated goals.  As a prerequisite, the group must have attended a session leading them to understand their own individual change immunity system.

Conflict Management: full day.  Participants learn to handle conflict calmly and successfully when others confront them and to confront challenging situations with others, gain skills and tools to ensure positive outcomes, understand basic mediation skills, and have an opportunity to practice communicating non-confrontationally during conflict.

Managing Multiple Projects (AKA: Project Management): two day program (we have provided this course in one day, but it is more of an overview).  Participants learn the 5 stages of  managing projects--Initiation, Planning,  Executing, Monitoring/Controlling, and Closing.  They learn to establish SMART goals, create and lead teams and overcome challenges.  Participants obtain tools to enable more efficient and effective management of projects.  This is not a software training program.

Managing Multiple Priorities (AKA: Allocating Time Productively): one day program.  Participants learn to identify priorities for success--in all areas of life --, gain skills to work more efficiently, discover the art of wastebasketry, understand when and how to delegate, obtain tips for limiting interruptions and maintaining control over time, and appreciate the challenges of and answers to procrastination


Professionalism:  full day.  Participants learn to present themselves professionally, enhance their assertiveness and persuasion skills, improve their communication skills, and promote improved work relationships with their coworkers, supervisors, and customers.

Emailing Effectively:  half day.  Upon completion of the program, participants understand the challenges of email communication, learn the appropriate and inappropriate uses of the email system, understand the potential legal risks of inappropriate email, learn tips to avoid computer viruses, understand the essentials of effective electronic communication, and learn time-saving email-organizing tips.

Principles of Business Management:  This course is highly variable -- depending on the organization's goals.  In a previous 18-hour program, the following topics were covered:

Planning
Organizing
Leading
Controlling
Quality management
Employee relations
Continuous improvement
Decision making

Creating an Inclusive Environment: this program can take 1 day or 3 days depending on the objectives of the client, with longer courses resulting in deeper understandings of the various forms of diversity.  In the one day program, participants learn that diversity encompasses all our human differences and similarities, the business rationale for creating inclusion, and that each of us has an opportunity to create an inclusive environment for customers/clients, coworkers, and other constituents.  They define inclusiveness for their particular organization and may create an action plan to create that environment.  A new appreciation for other cultures and some cultural competency can be achieved as well.

In longer programs, more time can be allocated to specific challenges, such as religion and culture in the workplace, generational differences, communicating across genders, and working with those who have disabilities.  Or, the organization may choose to drill down further on defining inclusiveness for their particular constituent base and to commit to action plans for achieving their vision.

All programs, no matter the length, are delivered with sensitivity to the different viewpoints of participants, with a focus on business and strategy, and with a light touch.  These programs are not intended to be therapeutic and do not create feelings of blame, shame, or ill will between participants.  In all cases, we work to ensure a balance between strong subject matter expertise / information transfer and participant enjoyment.  Participants should leave feeling inspired or at least encouraged to learn more about diversity.

Preventing Harassment: 2.5 - 3 hours for employees; 3 - 4 hours for managers and supervisors.  In this program, participants learn the legal and practical definitions of harassment, behaviors that may be considered harassment, tools to address perceived harassment, and ideas on harassment prevention.  The client's policy is referred to as needed.  Supervisors and managers learn how to respond to complaints and their legal obligations as part of the "directing mind" of their organization.

Introduction to Diversity: In this short 3-hour program participants gain an introductory understanding of the broad definition of diversity and that the impact their words and actions have may differ from their intent.  Some cultural awareness material may be introduced as well.  These programs are entertaining and fun, yet participants gain valuable insight into how our differences may affect our communications.

Multi-cultural Customer Service:  When participants have taken either "Understanding Diversity", "Creating an Inclusive Environment", or "Managing in a Diverse Environment", this program requires 3 hours.  As a stand-alone program with participants new to the concepts of diversity and culture, this program requires a full day.  In this program, participants gain the skills and tools needed to provide exceptional service to all their customers -- whether or not they speak the same first language, share similar customs, or express the same values.

Valuing and Leveraging a Diverse Workforce:  managing in a diverse environment:  this course is targeted to managers, supervisors, and senior-level executives and focuses on current challenges they face in managing diverse work forces and/or meeting the needs of a diverse customer base.  The course length depends on participants' previous training in this area, and can range from 3-hours to 3 days.

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